Defective Lenses & 22-Day Delays: My Honest Review of Progressive Readers

I have to be completely honest. I got burned. When I started looking for the best progressive readers, I thought I’d found a great deal from a major online retailer (we’ll call them Site X). Instead, I ended up losing time, money, and my patience.

This isn’t an advertisement. It’s a public service announcement about just how bad things can get—and how relieved I was to finally discover a reliable place to buy eyewear.

Section 1: The Disappointment – When 10 Days Turns Into a Nightmare

I ordered a pair of custom reading glasses. The site promised delivery in 6 to 10 business days. That sounded reasonable. What I actually received was a masterclass in frustration.

Here’s exactly what went wrong with my first attempt:

• The Endless Wait: The glasses never arrived. Not in 10 days. Not in 15. "It took 22 business days, and they still hadn’t shown up."
• No Customer Service: When I reached out about the significant delay, they offered me nothing—no apology, no refund, no discount. Just radio silence.
• The Final Insult: When the package finally did arrive, the glasses were defective. They were completely unusable. I’d wasted an entire month waiting for a broken product.

I read the reviews too late. One customer wrote: "Worst experience buying glasses I’ve ever had. Would not recommend them to anyone." That summed up my feelings perfectly. I felt completely cheated.

Verdict: Don’t take promises at face value. If a company can’t deliver on time and provides poor service, the quality will likely disappoint as well.

Section 2: The Turnaround – Why I Gave Mozaer a Final Chance

After that disaster, I nearly gave up on buying glasses online altogether. I assumed the whole process was too risky. I almost went back to paying full price at my local optometrist just for peace of mind. But I still needed a high-quality pair of best progressive readers without spending hundreds of dollars.

That’s when I came across the P56787 Rivet Optical frame—the TR90 Photochromic model. I was skeptical, but the frame looked durable. I decided to give online shopping one last shot.

Knowing What to Look For

When shopping for glasses online, pay attention to specific details that budget sites often hide:

1. Material Matters: Look for sturdy materials like flexible TR90 plastic or 316L stainless steel for metal frames. Cheap plastic tends to snap easily.
2. Read Service Reviews: Check if customers praise the staff, not just the low prices. Good service solves problems; bad service creates them.
3. Watch for Defects: Scan reviews for words like "defective" or "broken." If they come up frequently, steer clear.

Section 3: The Mozaer Experience – A Night-and-Day Difference

When I placed my order for the P56787 frame with Mozaer, the contrast was immediately clear. Everything was smooth, fast, and transparent—a complete turnaround from my previous experience.

The positive feedback I’d read was accurate: "Amazing customer service, I was excited to come back simply for the people that work there." That’s exactly what I encountered. They made the entire process effortless.

The glasses arrived promptly and were perfect. The prescription was accurate, and the TR90 frame felt solid, not brittle or cheap. I finally had the comfortable, clear vision I needed from a quality pair of best progressive readers.

I realized I wasn’t just buying eyewear—I was investing in reliability and support. If you’re tired of flimsy frames and endless waiting, it’s time to prioritize quality. To explore their full selection of frames, you can visit this category.

Verdict: Choose service over the lowest price. Good customer care means a company values your long-term business. Poor service means they’re only after a one-time sale.

Comparison Table: Paying Less vs. Getting Quality

This table breaks down exactly why I’ll never return to that first retailer.

Feature	Previous Site (Site X)	Mozaer (P56787 Rivet)
Delivery Time	Promised 10 days. Took 22+ days. Major delay.	Fast and on schedule. Clear communication throughout.
Product Quality	Arrived defective. Unusable.	Flawless. Durable TR90 frame material.
Customer Service	No compensation for the extended wait. Unhelpful and rude.	Outstanding service. Customers are eager to return.
Guarantee	None—received broken goods with no recourse.	Highly recommended: "Bought 2 pairs in October and I still love them."

Section 4: Reluctant Sharing – Keep This Between Us (But Don’t Compromise)

To be honest, I wasn’t planning to write this. Part of me wanted to keep Mozaer as my little secret for buying readers. But I’ve seen how many people get misled by large sites that overpromise and underdeliver.

Don’t fall into the same trap. When shopping for prescription glasses, look beyond the advertised price. Consider the total cost: your time, your frustration, and the risk of receiving a faulty product.

If you need new glasses, especially complex ones like progressive lenses, you deserve quality assurance. You need a company that genuinely cares about its customers.

Action Steps for Buying Glasses Online

1. Read genuine reviews. Look for comments about shipping delays and product defects.
2. Check the frame material. Opt for TR90, titanium, or 316L stainless steel. Avoid cheap, brittle plastics.
3. Prioritize customer service. Choose a retailer known for treating its customers well.

Stop wasting your time. Go for the P56787 Rivet or a comparable quality frame. It’ll save you weeks of hassle and money in the long run.